Shipping

How much does delivery cost?

We like to keep delivery costs to a minimum, but it depends on what you're buying. For very small items, namely the Forcandles candle-stick holders, postage is free. Slightly larger items, such as the Akimbo lampshades or Alphanumeric coasters, postage costs £4.95. Which leaves the larger items of furniture, which cost £9.95. 

When will I get my items?

We have a policy of not keeping too much stock. This helps reduce our overheads and makes us more flexible to meet the needs of the market. So most items will arrive at your door within 2 weeks from when you place your order. This time varies slightly depending on which item is selected. We will keep you updated via email as to expected delivery date. 

If I order several items, will they be delivered at the same time?

If all the items you order are in stock then they will be sent out in one delivery. If there's a wait of more than a few days for one item, the others will be sent first and the final item will follow separately.

Can I change my delivery address?

Yes you can, so long as it hasn't already been sent out to you of course. If you need to change your delivery address just send an email to shop@benkilbee.com and we'll update your details. If your items have already been despatched, you may be charged for arranging redelivery. 

My items are overdue and still haven't arrived – what should I do?

Firstly, we're sorry your order hasn't arrived yet. If it has been longer than the expected delivery time and you haven't heard from us (we'll keep you informed if we believe there will be any delays), please send an email to shop@benkilbee.com and we'll tell you the latest information.